1. Scope and eligibility
These terms cover photonseed.com, Photonseed accounts, and products and related services supplied by Photonseed that link to these terms, including MediaDNA Library. Photonseed is the studio providing these services; MediaDNA Library is a product, not a separate service provider. You must be at least 18 and legally able to enter a contract. If you act for an organization, you must be authorized to bind it. Read these terms before registering or purchasing; do not register or buy if you do not agree.
Product-specific descriptions apply only to the named product. Each product’s features, supported systems, pricing, trial period, billing model and license duration are set out on its product page and in your order. Our Privacy Policy explains personal information handling. Reading or accepting these terms does not replace any separate consent required by law.
2. Products and digital delivery
Photonseed provides software products and related online services. MediaDNA Library, one of our products, helps users search private video collections and review duplicate files. Current test builds include experimental screenshot, clipboard and video-clip search. Screenshot results may be candidate videos and time ranges rather than an exact verified location; clip search is a separate action after video-file search. Features and platform availability depend on the product page and the build supplied. Original media and the content index remain in your storage during normal local indexing and search; account, licensing and diagnostics use online services as explained in the Privacy Policy.
We supply digital software access, not physical goods. Once a payment is confirmed, the purchased access is provisioned to the account specified in the order. Installation may be a separate step. Contact support@photonseed.com with your account email and order ID if payment succeeded but access is missing. Beta features may change or fail; keep backups of your files.
3. Accounts and license
Provide accurate account and billing information, protect your sign-in credentials, and report suspected unauthorized access promptly. Do not impersonate others, share personal licenses, transfer accounts without permission, or bypass device, term or other stated license limits.
Subject to these terms and your order, you receive a limited, non-exclusive, non-transferable license for lawful personal or internal business use. Unless applicable law permits it, do not resell, sublicense, unlawfully copy or circumvent the protection of our software. Third-party and open-source components retain their own licenses.
4. Subscriptions and automatic renewal
Pricing, billing models and trial periods vary by product. MediaDNA Library offers a 7-day free trial followed by an optional subscription at US$2.99 per month, plus any applicable taxes. Other products state their own plans on their product pages. Checkout shows the product, currency, price, billing interval, taxes and total before payment. By confirming a paid subscription, you authorize recurring charges through Waffo Pancake at the stated interval until cancellation. MediaDNA Library renews monthly; your next billing date appears in the Waffo portal.
Waffo Pancake and its payment partners process payments; the seller and transaction terms shown at checkout and on the receipt govern that transaction. We provide the software and product support. Full card numbers and security codes are not stored on Photonseed servers. A private-beta request or card-free trial does not authorize a charge and does not automatically become a paid plan. Starting a paid subscription requires a separate checkout authorization.
5. Cancel or stop renewal
Cancel online at https://pancake.waffo.ai/consumer/portal/login using the email used at checkout. Select your Photonseed subscription, choose Cancel Subscription, and complete the confirmation. Under Waffo’s current processing rules, complete cancellation at least one hour before the current billing period ends to avoid the next charge. Confirm the cancellation status and end date in the portal. Email support@photonseed.com if you need help accessing it.
For a paid-up subscription, cancellation stops future renewals and access continues through the current paid period, with no cancellation fee. An unpaid failed charge may cause cancellation to take effect immediately. Uninstalling, stopping use, or requesting account deletion does not itself cancel billing. Cancellation does not automatically refund the current period; the refund policy and statutory rights below still apply.
6. Refund policy
Our products offer a trial so you can evaluate suitability before buying; its duration and limits are shown for each product. After purchase, subscription fees are generally non-refundable for a change of mind, unused time, or failure to cancel before renewal. We refund verified duplicate charges and paid orders we cannot deliver, and provide appropriate remedies for a material defect we cannot reasonably fix. Any refunded access ends as applicable.
Email support@photonseed.com with your account email, order ID and reason. We review requests and, if approved, arrange a refund to the original payment method. Processing and bank settlement times vary. Never send full card details or passwords. Mandatory cancellation, withdrawal, repair and refund rights remain unaffected. Any legally required consent to immediate digital delivery or loss of a withdrawal right is obtained separately at checkout.
7. Prices, notices and interruptions
We give at least 30 days’ notice of a subscription price increase and apply it only to a later renewal after that notice period. You may cancel before the new price takes effect; we obtain additional consent where required. Waffo sends receipts and renewal reminders under its notification arrangements. Keep your checkout email accessible and check the renewal date in the portal.
Maintenance, network problems and failures of third-party login or payment services can affect availability. We reasonably address service problems but do not guarantee uninterrupted operation on every device or file. If we permanently stop a paid service or cannot deliver its main contracted function, we provide an appropriate refund for the unperformed portion or another remedy you accept. Contacting us about a billing issue does not limit your right to dispute a payment with your bank.
8. Your content and product results
Your media, queries and other content remain yours or their rights holders’. You are responsible for having the rights needed to access and process them. You grant only the permissions necessary to provide requested services, handle support material you submit, and meet legal obligations. Our software, branding and original website material remain ours or our licensors’.
For MediaDNA Library, matches and similarity scores can be wrong or incomplete; they do not establish copyright ownership, permission, authenticity or legality. Verify results before relying on them. Using local search does not authorize us to train general-purpose AI models on your media. If a future feature sends content to an external AI provider, we will disclose the provider and purpose before use and obtain consent where required.
9. Acceptable use
Do not use the service to infringe intellectual property, privacy or other rights; distribute unlawful content; commit fraud or harassment; conduct unauthorized surveillance; create misleading impersonations or deepfakes; create or distribute sexual exploitation material involving minors; or facilitate malware, phishing or unauthorized attacks.
Do not bypass authorization, abuse trials or refunds, access others’ accounts, or create unreasonable automated load. Comply with applicable laws and export or sanctions restrictions. We may take necessary and proportionate action against serious misuse and explain it when lawful and consistent with security investigations.
10. Closing an account or ending access
You may stop using the service and request account closure at support@photonseed.com. First cancel active subscriptions in the Waffo portal, resolve outstanding order matters and keep needed backups. Closure may prevent use of associated online licenses. Your local media remains under your control.
We may suspend or end access for material breach, fraud, security risks or legal requirements, with notice and an opportunity to remedy where reasonably possible. Ending access does not remove accrued obligations or mandatory refund rights. Information retention is explained in our Privacy Policy; legally necessary transaction records can survive account closure.
11. Warranties and liability
Except for express commitments and legally required guarantees, services are provided as available. Assess whether they suit your equipment, files and intended use. We do not guarantee that search results are accurate or that third-party services will always remain available.
To the extent permitted by applicable law, we are not liable for unforeseeable indirect losses, and our aggregate contractual liability concerning a service is limited to the amount you paid for that service in the 12 months before the event giving rise to the claim. These limits do not exclude any liability that cannot legally be limited, including applicable liability for fraud, intentional wrongdoing, personal injury or mandatory consumer rights.
12. Law and updates to these terms
These terms are subject to applicable law and do not remove mandatory protections of the consumer’s habitual residence. Contact us to try to resolve a dispute; unresolved matters may be brought before a court with lawful jurisdiction. No provision requires you to waive statutory complaint or remedy rights.
We notify existing users of material changes through the website or account email with the notice required by applicable law. We update the version and date, do not apply new prices retroactively, and obtain new payment authorization or separate consent when required. An invalid provision does not invalidate the rest. Translations help understanding and do not remove mandatory consumer protections.
13. Contact and related policy
For customer support, billing, refunds, cancellation assistance, security or privacy requests, contact support@photonseed.com. Photonseed is a personal studio. Our website is https://photonseed.com/.
See our Privacy Policy for the handling of account, support, payment and diagnostic information. For a Waffo purchase, you can also manage subscriptions and eligible refund requests through its consumer portal.